In those cases, please contact either the airline or the agency under whose jurisdiction the problem occurred. If you have questions or concerns regarding your experience at the Transportation Security Administration TSA security screening checkpoint, please contact the TSA Contact Center by phone at , online at tsa. The program office does not control nor can it influence the review timeframe.
You will receive an e-mail containing your Redress Control Number. Do not resubmit your application. A final response letter was sent to you. All relevant US Government records will be updated or corrected as appropriate.
You are encouraged to provide your Redress Control Number when making airline reservation. Providing this information will help prevent misidentifications from occurring during security checks against government records and other information.
Additional screening may occur due to issues outside the redress process. While this process may sometimes be stressful, we rely on the patience, cooperation, and understanding of travelers in such cases.
The aim of these security measures is to safeguard the people of the United States and visitors to this Nation. If you have already obtained a redress control number and have additional questions regarding continued delays, please contact DHS TRIP directly. It is not necessary to acquire a new Redress Control Number to update your personal information or to report a new issue.
Using your Redress Control Number RCN when making airline reservation can assist in preventing misidentifications from occurring. The Redress Control Number serves several purposes:.
The Redress Control Number can be used to track the status of the inquiry. Once the inquiry is completed, the Redress Control Number can be used by the individual in making an airline reservation.
The DHS explains that the individual can provide his or her Redress Control Number when requested by his or her travel arranger or airline representative, or when prompted by an interactive reservation system. If an individual misplaces his or her Redress Control Number, he or she may contact [email protected] to recover it. Individuals who do not have a Redress Control Number should leave the field for the number blank when prompted by an airline or travel site [ PDF version ].
The status of the inquiry can be tracked at trip. The user will need his or her Redress Control Number to make use of this feature.
The traveler may also send a letter by regular mail to:. There is a slight delay between filing the complaint and the availability of updated status information. In some cases, the DHS may discover that a traveler is being subjected to enhanced screening or other restrictions based on agency error or a case of mistaken identity.
These include for amending a traveler record because of an overstay and not submitting the required Form I upon exiting the United States, correcting a biometric record, or seeking redress for unfair detention or denial of entry. In the immigration context, an individual may also consult with an experienced immigration attorney for case-specific guidance, including on whether filing a DHS TRIP inquiry may be helpful and on other options.
This is especially important in cases where an alien violates his or her status or is having trouble entering the United States with a valid visa. These travelers may need to apply for redress and if approved, obtain a redress control number.
Travelers should consider getting a redress control number if they find themselves consistently selected for additional security screenings, denied boarding on flights, or generally have trouble going through airport security screenings or ports of entry into the United States. This program can help in providing resolution for passengers who believe they are incorrectly identified as a potential travel threat.
The form sample snippet provided below requires affected passengers to provide some information about the travel experience s in question as well personal information and documentation regarding your identity including a government issued ID with photo.
Within 30 days after submitting an application for redress, travelers must provide any applicable supporting documentation including copies of government IDs, etc. Upon submission of an application for redress travelers will be issued a redress control number regardless of how the redress inquiry turns out.
There are various reports about how long the redress process formally takes ranging from less than 30 days to 6 months to 50 days.
The reported official answer from DHS is 50 days. However, as Lucky from OneMileAtATime reported back in his redress case was completed in a little less than 30 days.
In fact, most travelers will not have or need a traveler redress number. Travelers who consistently experience delays in security screenings at airports, train stations and other ports of entry may be incorrectly identified by the TSA. The redress program is separate and unrelated to the known traveler program. Travelers who apply for redress consideration will be issued a redress control number.
This number is separate and unrelated to a known traveler number. TSA PreCheck is a separate traveler program designed to expedite the security screening process for known travelers. It has nothing to do with the redress program. Not necessarily. SSSS is a code indicating a traveler has been selected for secondary screening.
Foreign nationals and non-US citizens can apply for a redress number. The redress control program is not limited to US citizens. Travelers must add their redress control number to their airlines profile.
When booking future flights the redress control number will be automatically added to the reservation and included on boarding passes. For existing reservations it may be necessary to contact the airline to have a redress control number added to the reservation. Consult your airline for more details.
An example of where to add a redress control number for Delta Airlines is shown below using a Delta SkyMiles account personal information blacked out as an example. Each airline provides the ability for a traveler to include a redress control number in their profile.
However, with a redress case number the number of instances of additional screening or security delays will likely be significantly reduced.
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